You’ve just been alerted to fraudulent phone calls or text messages claiming to be from your company that try to get your customers to provide their account information. What do you do? How do you respond? How do you stop them?
To answer these questions, it’s helpful to understand what a vishing or SMiShing attack entails. Sometimes referred to as phone phishing or VoIP phishing, vishing exploits the trust your customers have in your telephone communications to steal information that can be used to take over personal or business accounts.