As competition continues to rise in the underground marketplace, illicit operations and crews are evolving and expanding services to offer “Cybercrime-as-a-Service” (CaaS). In 2014, CaaS became more common as cybercriminals stole from the playbook of legitimate businesses, offering tutorials, customer service, and “satisfaction guaranteed” to differentiate their operation from the competition.
Individuals responsible for managing cybercrime risks at community financial institutions.